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097-58001-02 Revision G – April 2008 TimeProvider User’s Guide 191
Chapter 6 Maintaining and Troubleshooting the TimeProvider
Returning the TimeProvider
4. Use a Ymodem file transfer program such as SynCraft to transfer the upgrade
software to the TimeProvider. You must start the transfer within 60 seconds or the
TimeProvider issues a Deny response.
The active IOC (IOC1 for example) goes into Standby mode and the Standby
IOC (IOC2, in this example) goes into Active mode. The new software is loaded
into IOC1, after which it is rebooted and enters the Warm-up mode for up to 30
minutes.
When IOC1 enters the Locked mode, it becomes the Active IOC again (IOC2
goes into Standby). The new software is loaded into IOC2, after which it is
rebooted and enters the Warm-up mode for up to 30 minutes.
5. The COMPLD message appears after a successful transfer.
Upgrading One IOC From the Other
To upgrade the software in one IOC to match the software in the other IOC, issue
the command:
ACT-SWDL::IOCn:TP1000;
where n = 1 or 2, and identifies the IOC that receives the software from the other
IOC
You cannot upgrade the software in the Active IOC.
Returning the TimeProvider
You should return the equipment to Symmetricom only after you have exhausted the
troubleshooting procedures described earlier in this chapter, or if Symmetricom
Global Services has advised you to return the unit.
Repacking the Unit
Return all units in the original packaging. If the original packaging is not available,
contact Symmetricom Global Services. Use standard packing procedures for
products being returned for repair to protect the equipment during shipment.
Connectors should be protected with connector covers or the equipment should be
wrapped in plastic before packaging. Ensure that the display and connectivity
panels are protected when packaged.
Note: Please retain the original packaging for re-shipping the
product. If the original packaging is not available, contact
Symmetricom Global Services (SGS) for assistance.