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Chapter 6 Maintaining and Troubleshooting the TimeProvider
Manual Updates
192 TimeProvider User’s Guide 097-58001-02 Revision G – April 2008
Equipment Return Procedure
To return equipment to Symmetricom for repair:
1.
Call Symmetricom Global Services (SGS) at 888-367-7966 (toll-free in USA only)
,
408-428-7907, or +49 700 3288 6435 in Europe, Middle East, or Africa to obtain
a return material authorization number (RMA) before returning the product for
service.
You can request an RMA on the internet at
https://www.symmetricom.com/Support/req_repair.htm.
Retain the assigned RMA number for future reference.
2. Provide a description of the problem, product item number, serial number, and
warranty expiration date.
3. Provide the return shipping information (customer field contact, address,
telephone number, and so forth.)
4. Ship the product to Symmetricom, transportation prepaid and insured, with the
Return Material Authorization (RMA) number and item numbers or part numbers
clearly marked on the outside of the container to the address given with the RMA.
Repaired equipment is returned to you with shipping costs prepaid by
Symmetricom.
Manual Updates
From time to time, this manual may be updated. The current version of the manual
is available for downloading in pdf format at Symmetricom’s website at
www.symmetricom.com. After you download a manual, you can view it on your
computer screen or you can print it out.
Note: If you are downloading a manual for the first time, you need to
register on Symmetricom’s website. If you are currently registered,
log in and download the manual update.