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5
Caring for Your Printer
5-16
Phaser 380 Color Printer
Identifying cleaning procedures
Cleaning procedures are referenced by the type of printing problem you
may be experiencing. Use the following tables to help you locate an
appropriate cleaning procedure.
Light stripes or missing colors
Problem type Solution
Missing or light-colored stripes on prints. Refer to “Cleaning for light stripes: printhead” on
page 5-17.
Media jams at the upper or lower tray
Problem type Solution
Paper-pick or jamming problems at the
upper tray.
Refer to “Cleaning for upper tray jams: media pick roller”
on page 5-20.
Paper-pick or jamming problems at the
lower tray.
Refer to “Cleaning for lower tray jams: paper pick roller” on
page 5-34.
Refer to “Cleaning for lower tray jams: paper-feed rollers”
on page 5-39.
Media jams inside the front cover
Problem type Solution
Media feed problems; media jams inside
front cover
Refer to “Cleaning for jams and ink smears: media-feed
rollers” on page 5-28.
Oil, ink smears or random streaks
Problem type Solution
Oil (drum fluid) on a print. Refer to “Cleaning for ink smears and transfix problems:
internal paper path” on page 5-41.
Ink smears on the front, back or edges
of a page.
Refer to “Cleaning for ink smears and transfix problems:
internal paper path” on page 5-41.
Refer to “Cleaning for jams and ink smears: media-feed
rollers” on page 5-28.
Refer to “Cleaning for ink smears: paper-exit path” on
page 5-43.
Refer to “Cleaning the maintenance tray blade (optional)”
on page 5-49.
Media sticking to transfix roller
Problem type Solution
Media wrapping around black transfix
roller inside the exit cover.
Refer to “Cleaning for ink smears and transfix problems:
internal paper path” on page 5-41.