Filter
Top Products
Troubleshooting
6
User Manual
6-9
Paper jamming at
manual-feed slot.
Wait for the front panel prompt before feeding paper.
Make sure that the proper page size is selected for the
slot. Align paper against the left edge of the manual-feed
slot.
Use standard weight paper or Tektronix transparency
media. Refer to “All about media” on page 3-28.
Select Manual Feed and the appropriate page size in the
printer driver.
Refer to “Cleaning for jams and ink smears: media-feed
rollers” on page 5-28.
Image quality problems
Symptom Solution
Missing or light color
stripes on prints.
Refer to “Cleaning for light stripes: printhead” on
page 5-17.
Ink streaks or oil on front,
back or edges of print.
Refer to “Identifying cleaning procedures” on page 5-16.
Transparency print
quality poor.
Use Tektronix transparency media. Specify
Transparency in a supported printer driver. Refer to
“Transparency quality tips” on page 3-40.
Envelope print quality
poor.
Envelope seams may cause minor print artifacts with
solid-fill images. Reduce the image color saturation or
adjust the image position to avoid printing on envelope
seams.
600 x 300 dpi prints look
like 300 dpi quality.
600 x 300 dpi mode is not included in the Phaser 380
printer’s standard configuration. Refer to “Print quality
modes” on page 3-26.
Print is wrinkled.
■ You may be using paper that is too thick or thin. Refer
to “All about media” on page 3-28.
■ Seams on envelopes can cause envelopes to wrinkle.
Try a lighter-weight envelope.
Media feeding or jamming problems
Symptom Solution