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Troubleshooting
6
User Manual
6-11
Image prints in
black-and-white instead
of color.
■ PC users: Be sure to use a driver that supports color
PostScript. If you are running Windows, use the
Tektronix-supplied driver that was shipped with the
printer’s software. Refer to “Printing from a
workstation” on page 3-20 for information on drivers.
■ Microsoft Excel users: Be sure to check the Print
using color option in the print dialog box.
■ Macintosh users: Use a supported color PostScript
printer driver and the Phaser 380 printer’s PPD file.
Select Color/Grayscale in the Print Options dialog
box. Refer to “Printing from a Macintosh” on page 3-16
for more details on how to print from a Macintosh.
■ You may need to install application-related files such as
a PDF file for QuarkXPress.
PC Users: Refer to “PC/Windows software” on
page 2-31 for information.
Macintosh Users: Refer to “Macintosh software” on
page 2-46 for information.
■ You may have incorrectly sent the Monochrome
TekColor color correction utility file to the printer or
changed the correction to Monochrome from the front
panel.
Image quality problems (cont'd.)
Symptom Solution