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6
Troubleshooting
6-22
Phaser 380 Color Printer
Windows users (general)
■ Check to make sure that you have conÞgured the communications
ports and the Handshake option correctly. Refer to ÒPrinting Help
Pages from the front panelÓ on page 2-30 for information on
printing a ConÞguration Page.
■ Make sure that you are using the correct cables for your computer
and printer. See ÒInterface cables and adaptersÓ on page 8-3 for
cable information.
Windows 3.1 users
■ Make sure that your printer is connected to the port you selected
in the driverÕs Printers/Connect dialog box.
■ Check the Options dialog box to make sure Printer, not
Encapsulated PostScript File, is selected in the driverÕs
Print To box.
■ If the error message
Windows Header has not been
downloaded to the printer
appears on your computer
screen, click the Job Control tab and click one of the options for
PostScript Header. Refer to ÒUsing the Adobe PostScript driver
for Windows 3.1Ó on page 3-10 for details on the Job Control tab.
Windows 95 users
■ Make sure that your printer is connected to the port you selected
in the driverÕs Details tab.
■ Make sure that the correct port is selected in the driverÕs Details
tab.
■ If the error message
Windows Header has not been
downloaded to the printer
appears on your computer
screen, click the PostScript tab and click one of the options for
PostScript Header. Refer to ÒUsing the AdobePS 4 and Microsoft
drivers with Windows 95Ó on page 3-4 for details on the
PostScript tab.