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Troubleshooting
6-8
Phaser 380 Color Printer
Problems and solutions
Refer to the following tables if you encounter problems with the printer.
Media feeding or jamming problems
Symptom Solution
Media feed or pick
problems at the upper
tray.
Use standard weight paper or Tektronix transparency
media. Do not load the tray beyond the fill line. Paper tray
capacity is 250 sheets paper or 100 sheets transparency.
Refer to “All about media” on page 3-28.
Some light-weight grades of paper may curl and cause
mispick problems. Remove the curled media from the tray
and reload with the concave side facing down in the media
tray.
Check that the maintenance tray is fully latched.
If you are printing Tabloid Maximum transparency from the
media tray, try feeding it from the manual-feed slot.
Refer to “Cleaning for upper tray jams: media pick roller”
on page 5-20. Refer to the cleaning procedure “Cleaning
for media tray jams: media pick rollers.”
Paper feed or pick
problems at the lower
paper tray.
Use standard weight paper. Do not load the tray beyond
the fill line. Paper tray capacity is 250 sheets. Refer to
“All about media” on page 3-28.
Refer to “Cleaning for lower tray jams: paper pick roller” on
page 5-34.
Some light-weight grades of paper may curl and cause
mispick problems. Remove the curled media from the tray
and reload with the concave side facing down in the media
tray.
Paper jamming inside the
printer.
Remove and re-latch the maintenance tray. Refer to
“Replacing the maintenance tray (B)” on page 5-7. For
detailed instructions, refer to the information on replacing
the maintenance tray. Also refer to “Media jams.”
Refer to “Cleaning for jams and ink smears: media-feed
rollers” on page 5-28. Refer to the cleaning procedure
“Cleaning for ink smears: paper feed rollers.”