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If Something Goes Wrong
Problems that are easy to fix
1 Press
Ctrl, Alt, and Del simultaneously (once).
The Windows Task Manager window appears.
2 Click the Applications tab.
If a program has stopped responding, the words “not
responding” appear beside its name in the list.
3 Select the program you want to close, then click End Task.
Closing the failed program should allow you to continue
working. If it does not, continue with step 3.
4 Close the remaining programs one by one by selecting the
program name, then End Task.
5 Click Start, Turn off computer.
6 The Turn off computer window appears.
7 Click Turn off.
The computer turns off.
Your program performs an illegal operation.
If you receive the message, “Your program has performed an illegal
operation
,” you should record the details of the message and consult
the software manufacturer.
To record the details:
1 Click the Details button and select the text the operating
system displays.
The Details button displays information that the software
manufacturer needs to help you solve your problem.
2 Press
Ctrl and c simultaneously to copy the text to the
clipboard.
3 Open Notepad (click Start, point to All Programs, then point
to Accessories and click Notepad).
4 Press
Ctrl and v simultaneously to paste the details into
Notepad.