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If Something Goes Wrong
Using VirtualTech
Using VirtualTech
VirtualTech
™
is a suite of innovative support resources and tools
installed on your computer. VirtualTech will make your
computing experience easier and more fulfilling by assisting you
when you have questions, run into problems, or need help with
your computer or programs.
To access VirtualTech, double-click the VirtualTech icon located
on your computer’s desktop.
VirtualTech offers a library of solutions to common computer
problems. These are arranged in easy to navigate topics like
software, hardware and the Internet. It also provides a set of
powerful support tools that can:
❖ Retrieve hardware and software details whenever you need
system configuration information.
❖ Check and inform you of any updates whenever you go
online. To load an update, click yes.
❖ Run a detailed system report that harvests and compiles your
system’s hardware and software information.
This report is also accessible to Toshiba’s InTouch Center
technicians to reference when you place a call or send a
question electronically.
❖ Send a message electronically with your questions directly to
our InTouch Center. A representative will address your
situation and contact you.
If you need further assistance
If you have followed the recommendations in this chapter and are
still having problems, you may need additional technical
assistance. This section contains the steps to take to ask for help.