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When receptions are not performed normally, check the points in the table below. If
the facsimile will not operate correctly after confirming these points or anything not
listed here occurs, call your service representatives.
When you are to re-
ceive a document
and you press
nothing hap-
pens.
The recording paper
does not come out.
Problem Cause Solution
A document is still in your
facsimile.
The modular cord (tele-
phone line cable) is dis-
connected.
There is no power to the
unit.
There is no recording pa-
per.
The top cover is not closed
fully.
(If the handset is installed
and after talking with the
remote party through the
handset) the handset is re-
turned before pressing
.
Something is wrong with
the sending machine.
The top cover is not closed
fully.
Press
to remove the
document.
Firmly connect the modular
cord at both ends.
Press
and confirm you
can hear a dial tone.
Check that the power plug is
plugged into the AC outlet and
the power switch is ON.
Load recording paper in the re-
cording paper tray.
Press down the top cover until it
clicks at the two latching posi-
tions.
Press
first, then return
the handset.
Ask the sending party to re-
transmit the document.
Press down the top cover until it
clicks at the two latching posi-
tions.
After the recording
paper has been re-
placed, a PAPER
EMPTY error mes-
sage remains on the
LCD display.
The received docu-
ment is difficult to
read. Unnecessary
lines are printed.
You receive a docu-
ment that is com-
pletely blank, even
though you and the
remote party followed
the correct proce-
dures.
Recording paper jam
occurs frequently.
Problem Cause Solution
The recording paper is not
installed correctly.
The original document on
the sending side is of poor
quality.
The sending unit requires
adjustment.
The recording unit requires
cleaning.
The remote party loaded
the document face up.
The recording paper tray is
not firmly closed.
Something is wrong with
the recording paper itself.
Check the paper installation,
and make sure it is correct.
Ask the sending party if the
document contents are clear
enough.
Ask the sending party to make
a copy of the same document
using their facsimile. If the qual-
ity is poor, the problem is in the
sending party’s unit.
If a copy is made on your fac-
simile and the quality is poor,
clean the recording unit.
Request the remote party to
make sure that document is
loaded correctly.
Check the tray.
Use recording paper with the
desired specifications.
Reception Problems