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TECRA M2 9-8
Troubleshooting
DVD-ROM drive
For more information, refer to Chapter 4, Operating Basics
Problem Procedure
You cannot access a CD/
DVD in the drive
Make sure the drive’s drawer is securely
closed. Press gently until it clicks into place.
Open the drawer and make sure the CD/DVD
is properly seated. It should lie flat with the
label facing up.
A foreign object in the drawer could block
laser light from reading the CD/DVD. Make
sure there is no obstruction. Remove any
foreign object.
Check whether the CD/DVD is dirty. If it is,
wipe it with a clean cloth dipped in water or
a neutral cleaner. See the Media care section
in Chapter 4, Operating Basics, for details on
cleaning.
Some CD/DVDs run
correctly, but others do not
The software or hardware configuration may
be causing a problem. Make sure the
hardware configuration matches your
software’s needs. Check the CD/DVD’s
documentation.
Check the type of CD/DVD you are using.
The drive supports:
DVD-ROM: DVD-ROM, DVD-Video
CD-ROM: CD-DA, CD-Text, Photo CD
(single/multi-session), CD-
ROM Mode 1, Mode 2, CD-
ROM XA Mode 2 (Form1,
Form2), Enhanced CD (CD-
EXTRA), CD-G (Audio CD
only), Addressing Method 2
Check the region code on the DVD. It must
match that on the DVD-ROM drive. Region
codes are listed in the Optical media drives
section in Chapter 2, The Grand Tour.
If problems persist, contact your dealer.