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TECRA M2 9-13
Troubleshooting
Floppy disk drive
For more information, refer to Chapter 4, Operating Basics.
Check the type of CD/DVD you are using. The
drive supports:
DVD-ROM: DVD-ROM, DVD-Video, DVD-R,DVD-
RW, DVD+R, DVD+RW
CD-ROM: CD-DA, CD-Text, Photo CD (single/
multi-session), CD-ROM Mode 1,
Mode 2, CD-ROM XA Mode 2 (Form1,
Form2), Enhanced CD (CD-EXTRA),
CD-G (Audio CD only), Addressing
Method 2
Check the region code on the DVD. It must match
that on the DVD±R/±RW drive. Region codes are
listed in the Optical media section in Chapter 2,
The Grand Tour.
Cannot write correctly If you have trouble writing, make sure you are
observing the following precautions:
■ Use only media recommended by TOSHIBA.
■ Do not use the mouse or keyboard
duringwriting.
■ Use only the software supplied with the
computer for recording.
■ Do not run or start other software during
writing.
■ Do not jar the computer during writing.
■ Do not connect/ disconnect external devices
or install/remove internal cards during writing.
If problems persist, contact your dealer.
Problem Procedure
Drive does not operate There may be a faulty cable connection. Check
the connection to the computer and to the drive.
Some programs run
correctly but others do
not
The software or hardware configuration may be
causing a problem. Make sure the
hardwareconfiguration matches your software
needs.
You cannot access the
external 3 1/2" floppy
disk drive
Try another diskette. If you can access the
diskette, the original diskette (not the drive) is
probably causing the problem.
If problems persist, contact your dealer.