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Troubleshooting
WorkCentre 7755/7765/7775 Multifunction Printer
User Guide
223
Solving Problems with Paper Jams
The printer is designed to function with minimal paper jams using Xerox supported media types only.
Other media types may cause more frequent paper jams. If supported media is jamming frequently in
one area, that area may need to be cleaned or repaired.
This section contains help for the following problems:
• The Printer Pulls Multiple Sheets Together on page 223
• Paper Jam Message Stays On on page 223
• Duplex (2-Sided Printing) Unit Jams on page 224
• Document Feeder Jams on page 224
• Media Misfeeds on page 224
The Printer Pulls Multiple Sheets Together
Paper Jam Message Stays On
Probable Causes Solutions
The paper tray is too full. Remove some of the paper. Do not load paper past fill line.
The front edges of the paper are not even. Remove the media, align the front edges, and then reload it.
The media is moist from humidity. Remove the media from the tray, and replace it with new
dry media.
Too much static electricity is present. Try a new ream of paper.
Do not fan transparencies.
Unsupported media. Use only Xerox-approved media. See Supported Media on
page 41.
Humidity is too high for coated paper. Feed paper one sheet at a time.
Probable Causes Solutions
Some paper remains jammed in the printer. Recheck the media path and make sure that you have
removed all of the jammed paper. For details, see Solving
Problems with Paper Jams on page 223.