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Troubleshooting
WorkCentre 7755/7765/7775 Multifunction Printer
User Guide
229
Problems Receiving Faxes
Fax was not transmitted. The fax number may be wrong. Check the fax number.
The one-touch dial key or speed dial
may be incorrectly programmed.
Check that the keys were correctly
programmed.
The telephone line may be
incorrectly connected.
Check the telephone line connection.
If it is disconnected, connect it.
There may be a problem with the
recipient’s fax machine.
Contact the recipient.
Symptom Cause Solution
The received fax is blank. There may be a problem with the
telephone connection or with the
caller’s fax machine.
Check that the printer can make
clean copies. If it can, have the caller
send the fax again.
The sender may have loaded the
pages backward.
Contact the sender.
The Fax Machine answers the
call, but will not accept
incoming data.
Not enough memory If the job contains several graphics,
the printer might not have enough
memory. The printer will not answer
if memory is low. Remove stored
documents and jobs and wait for the
existing job to complete. This will
increase available memory.
An image is reduced on
a transmission.
The paper supply at the receiving fax
may not match the original size sent.
Confirm the original size of the
documents. Documents might be
reduced based on the available paper
supply at the receiving fax machine.
Faxes cannot be
received automatically.
The printer is set to receive
faxes manually.
Set the printer to automatic reception.
The memory is full. Load paper if it is empty, and then
print the faxes stored in the memory.
The telephone line is
incorrectly connected.
Check the telephone line connection.
If it is disconnected, connect it.
There may be a problem with the
sender’s fax machine.
Make a copy to check that this
printer is operating correctly, and
then, if the copy was printed
correctly, have the recipient check
the condition of their fax machine.
Symptom Cause Solution