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5 Troubleshooting
92 8265/8290/8365/8390 User Guide
(3) The printer does not work after data has been sent from a computer.
No. Possible cause Solutions Reference
1 Ink cassette is empty. Replace the ink cassette. Refer to ‘Replacing ink cassettes’
(4) The printer does not print and an error is generated after data has been sent from a computer.
No. Possible cause Solutions References
1 The model setting of the
computer is not correct.
2 The interface setting or command
mode on computer and printer do
not match.
Make sure that the model
settings on computer and
printer are the same.
Refer to the RIP User Guide.
(5) Printouts are partially blurred or missing.
Notes
You may not obtain reasonable quality with media other than recommended media.
No. Possible cause Solutions References
1 The media is damped.
2 You used folded, creased or
curled media.
Replace with new media. Refer to ‘Replacing media’
3 Check the media for curling or lift
off.
Use the recommended
media.
When using media other
than recommended
media, set the following
items in the media setting
menu.
Media
HeadHeight
Stiff
Refer to ‘Media type’
Refer to ‘Menu Overview’
(6) Printing position is not correct (some positions are not printed.)
No. Possible cause Solutions References
1 The loading position of the media
is not correct.
Load the media correctly. Refer to ‘Loading media’
2 You used the scale or mirror
setting.
Turn off the scale or
mirror setting, or make
the setting again.
Refer to ‘Menu Overview’
3 You set the origin or starting
position.
Turn off the origin or
starting position setting,
or make the setting
again.
Refer to ‘Menu Overview’