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5 Troubleshooting
8265/8290/8365/8390 User Guide 95
(11) Media is damaged during media Initial.
Notes
Remove the jammed or damaged media.
No. Possible cause Solutions References
1 You did not use recommended
media.
Use recommended
media.
Refer to ‘Media type’
2 The loading position of the media
is not correct.
Load the media correctly. Refer to ‘Loading media’
3 You did not load the media
straight into the printer.
Load the media straight
into the printer.
Refer to ‘Loading media’
4 Foreign material, such a piece of
media, is attached to the pressure
rollers.
Clean the pressure
rollers.
Refer to ‘Cleaning inside the
printer’
5 You used the printer in a location
with air conditioner or other
location not appropriate for the
specified environment.
Use the printer in the
specified environment.
Refer to ‘Product Specifications’
6 You loaded sheet media into the
printer.
Set the CutSize setting to
Length or Width.
Refer to ‘Menu Overview’
7 You used media folded, creased,
damaged, tore, curled.
Replace the media. Refer to ‘Cautions on handling
media’
(12) Tracing media or other thin media cannot be detected.
No. Possible cause Solutions References
1 You did not use recommended
media.
Use recommended
media.
Refer to ‘Media type’
2 You used the printer in direct
sunlight or other locations not
appropriate for the specified
environment.
Use the printer in the
specified environment.
Refer to ‘Product Specifications’
(13) Media size is wrong during media Initial.
No. Possible cause Solutions References
1 You did not use recommended
media.
Use recommended
media.
Refer to ‘Media type’
2 You did not load the media
straight into the printer.
Load the media straight
into the printer.
Refer to ‘Media handling’
3 The curled surface of media is up
when loading.
Remove the curl in the
media, or replace with
new media.
Refer to ‘Media handling’
4 You used the printer in a location
with air conditioner or other
location not appropriate for the
specified environment
Use the printer in the
specified environment.
Refer to ‘Product Specifications’
5 You reused printed media. Use new, not printed
media.
Refer to ‘Media type’