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5 Troubleshooting
8265/8290/8365/8390 User Guide 97
(17) White or black lines on printouts.
No. Possible cause Solutions References
1 You did not use recommended
media.
Use recommended
media.
Refer to ‘Media type’
(18) Lines are missing.
No. Possible cause Solutions References
1 The validity date of the ink
cassette has been expired.
Use a new ink cassette. Refer to ‘Replacing ink cassettes’
2 You did not use recommended
media.
Use recommended
media.
Refer to ‘Media type’
3 Did you try minor adjustments for
image quality?
Try minor adjustments for
image quality.
Refer to ‘Adjustments’
(19) "Bubbles" near the Heaters.
No. Possible cause Solutions References
1 You did not use recommended
media.
Use recommended
media.
Refer to ‘Media type’
2 You did not set the correct heater Lower the temperature or
turn off the Heater
Refer to ‘controlling the heater
elements’
(21) Top Feed problem.
No. Possible cause Solutions References
1 Media jam occurred due to a
need for Top feed.
Insert a minimum Top
Feed
Refer to ‘Top Feed menu’