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5 Troubleshooting
8265/8290/8365/8390 User Guide 101
5.3.3 Data Error Display and Solutions
Following are data errors and possible solutions during printer operations. Data errors are displayed
when a communication error occurs between computer and printer. If data error occurs, the following
error messages are displayed and the printer stops. Solve the problem to delete the error message and
restart the printer.
No. Message Descriptions Solution Reference
1 Online status
I** Error [ ]
An error has occurred
while receiving data.
Confirm the communication
condition between computer
and printer.
Refer to ‘Menu
Overview’
Notes
*** In error messages are code numbers indicating what kind of error occurred.
5.3.4 Command Error Display and Solutions
Following are command error descriptions and possible solutions during printer operations. Command
errors are displayed when an error has occurred while converting the command data sent from computer
to printer. If a command error occurs, the following error messages are displayed and the printer stops.
Solve the problem to delete the error message and restart the printer.
No. Message Descriptions Solution Reference
1 command status
MH** Error [ ]
Invalid command data is
sent from computer.
Make sure that the settings of
the computer and the printer
match.
Refer to ‘Menu
Overview’
Notes
• *** In error messages are code numbers indicating what kind of error occurred.
• [ ] may indicate the command code of the error.
• For the settings on a computer, refer to the computer's operation manual.