Filter
Top Products
5 Troubleshooting
94 8265/8290/8365/8390 User Guide
(10) The media is off or damaged when loading it.
Notes
Remove the jammed or damaged media, referring to "When media jams occur".
No. Possible cause Solutions References
1 You did not use recommended
media.
Use recommended
media.
Refer to ‘Media type’
2 The loading position of the media
is not correct.
Load the media correctly. Refer to ‘Loading media’
3 Foreign material, such a piece of
media, is attached to the pressure
rollers.
Clean the pressure
rollers.
Refer to ‘Cleaning the inside of
the printer’
4 You used the printer in direct
sunlight or other locations not
appropriate for the specified
environment.
Use the printer in the
specified environment.
Refer to ‘Product Specifications’
5 You loaded sheet media into the
printer.
Set the CutSize setting to
Length or Width.
Refer to ‘Menu Overview’
6 You used folded, creased, or
curled media.
Replace with new media. Refer to ‘Cautions on handling
media’
7 Check the media for curling or lift-
off.
Use the recommended
media.
When using media other
than recommended
media, set the following
items in the media setting
menu.
• Media
• HeadHeight
• Stiff
Refer to ‘Media type’
Refer to ‘Menu Overview’