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User's Guide
Solving Problems 6-11
Correcting printer
errors––continued
This error message appears when one of the following conditions exists:
99
99
9 You turn on the printer with no ribbon cartridge installed.
99
99
9 The ribbon cartridge is not fully seated on the printer carriage.
99
99
9 The printer is unable to detect the ribbon cartridge at the home
position due to a malfunctioning ribbon home sensor.
When this message appears, printing continues although the colors may
be wrong.
Corrective action: If no ribbon cartridge is installed, install a cartridge.
If a cartridge is already installed, remove it and then reinstall it; or use
another ribbon cartridge. If the error recurs, the ribbon home sensor may
need to be realigned or replaced. Contact your Service Representative
for assistance.
This message appears when the printer detects that its non-volatile
memory is defective or does not contain the correct information.
Corrective action: Contact your Service Representative for assistance.
RIBBON ERROR
EEROM ERROR
User's Guide
Solving Problems 6-11
Correcting printer
errors––continued
This error message appears when one of the following conditions exists:
99
99
9 You turn on the printer with no ribbon cartridge installed.
99
99
9 The ribbon cartridge is not fully seated on the printer carriage.
99
99
9 The printer is unable to detect the ribbon cartridge at the home
position due to a malfunctioning ribbon home sensor.
When this message appears, printing continues although the colors may
be wrong.
Corrective action: If no ribbon cartridge is installed, install a cartridge.
If a cartridge is already installed, remove it and then reinstall it; or use
another ribbon cartridge. If the error recurs, the ribbon home sensor may
need to be realigned or replaced. Contact your Service Representative
for assistance.
This message appears when the printer detects that its non-volatile
memory is defective or does not contain the correct information.
Corrective action: Contact your Service Representative for assistance.
RIBBON ERROR
EEROM ERROR