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User's Guide
Solving Problems 6-17
Table 6-1. Troubleshooting Guide––continued
Symptom Probable Cause/Corrective Action
Multipart forms or labels tear
99
99
9 Push forms thickness
during printing. Or, labels peel indicator towards front of
off the backing sheet during the printer.
printing.
99
99
9 Forms or labels are too thick
to feed around platen. If media
is pin-feed and you have a top-
mounted pull tractor option, or
your printer has powered,
bottom-feed tractors, try feed-
ing forms from the bottom.
99
99
9 Set normally-hidden SI MODE
parameter to Off.
Printing goes off right side of page.
99
99
9 WIDTH setting on Setup menu
is incorrect; check setting.
Lines of text print on top of one
99
99
9 AUTO LF mode on Setup
another. menu is off; turn it on.
99
99
9 Paper is not taut between trac-
tors or around platen. Reload
paper.
99
99
9 Wrong paper path selected.
Check paper path selection.
User's Guide
Solving Problems 6-17
Table 6-1. Troubleshooting Guide––continued
Symptom Probable Cause/Corrective Action
Multipart forms or labels tear
99
99
9 Push forms thickness
during printing. Or, labels peel indicator towards front of
off the backing sheet during the printer.
printing.
99
99
9 Forms or labels are too thick
to feed around platen. If media
is pin-feed and you have a top-
mounted pull tractor option, or
your printer has powered,
bottom-feed tractors, try feed-
ing forms from the bottom.
99
99
9 Set normally-hidden SI MODE
parameter to Off.
Printing goes off right side of page.
99
99
9 WIDTH setting on Setup menu
is incorrect; check setting.
Lines of text print on top of one
99
99
9 AUTO LF mode on Setup
another. menu is off; turn it on.
99
99
9 Paper is not taut between trac-
tors or around platen. Reload
paper.
99
99
9 Wrong paper path selected.
Check paper path selection.