User's Guide
Bottom-Feed Tractors A-7
Table A-1. Troubleshooting the Bottom-Feed Tractors––continued
Symptom Probable Cause/Corrective Action
Paper advances into printer but
99
99
9 Set the AUTOBAIL parameter
jams inside (continued). to On so that the printer auto-
matically lifts bail for each
perforation.
Printer displays CLEAR PAPER
99
99
9 High-gloss, smooth papers and
JAM but forms are loaded certain media stocks can cause.
correctly without problems. the printer to falsely detect
jams. Set the PPR JAM
parameter to Off.
Printer does not present form
99
99
9 Demand document mode is not
for tear-off when you press selected or is set incorrectly.
Ready button. Check DEMAND parameter
setting on Setup menu.
When you press Form Feed button,
99
99
9 Tractor select indicator is in
paper from both rear and bottom wrong position. Move
tractors feed indicator to rear position.
Print is smearing.
99
99
9 Paper is not snug between
tractors. Adjust tractors.
99
99
9 Printhead is too close to platen.
Move forms thickness
indicator towards front of
printer.
Printing occurs on paper tear
99
99
9 Paper is misaligned in the
strips. printer. Refer to Loading
Paper in the Bottom-Feed
Tractors in this appendix.
99
99
9 Paper is too narrow. Use
paper that is at least 4.5 inches
(11.4 cm) wide including the
perforated tear strips.
User's Guide
Bottom-Feed Tractors A-7
Table A-1. Troubleshooting the Bottom-Feed Tractors––continued
Symptom Probable Cause/Corrective Action
Paper advances into printer but
99
99
9 Set the AUTOBAIL parameter
jams inside (continued). to On so that the printer auto-
matically lifts bail for each
perforation.
Printer displays CLEAR PAPER
99
99
9 High-gloss, smooth papers and
JAM but forms are loaded certain media stocks can cause.
correctly without problems. the printer to falsely detect
jams. Set the PPR JAM
parameter to Off.
Printer does not present form
99
99
9 Demand document mode is not
for tear-off when you press selected or is set incorrectly.
Ready button. Check DEMAND parameter
setting on Setup menu.
When you press Form Feed button,
99
99
9 Tractor select indicator is in
paper from both rear and bottom wrong position. Move
tractors feed indicator to rear position.
Print is smearing.
99
99
9 Paper is not snug between
tractors. Adjust tractors.
99
99
9 Printhead is too close to platen.
Move forms thickness
indicator towards front of
printer.
Printing occurs on paper tear
99
99
9 Paper is misaligned in the
strips. printer. Refer to Loading
Paper in the Bottom-Feed
Tractors in this appendix.
99
99
9 Paper is too narrow. Use
paper that is at least 4.5 inches
(11.4 cm) wide including the
perforated tear strips.
