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User's Guide
6-14 Solving Problems
Table 6-1. Troubleshooting Guide––continued
Symptom Probable Cause/Corrective Action
Printing is too light––continued.
99
99
9 Ribbon cartridge is not fully
seated on carriage. Re-install
ribbon cartridge.
99
99
9 If the back copies of multipart
forms are too light, set normally-
hidden SI MODE parameter to
On.
Printing is smearing.
99
99
9 Push forms thickness indicator
towards front of printer.
99
99
9 Ribbon is tangled. Correct pro-
blem or replace ribbon cartridge.
99
99
9 Small piece of paper or debris
is lodged in front of printhead.
Remove the obstruction.
99
99
9 Paper is not taut between the
tractors or around the platen.
Reload paper.
Large portions of characters are
99
99
9 Ribbon is tangled. Correct pro-
not printing. blem or replace ribbon cartridge.
User's Guide
6-14 Solving Problems
Table 6-1. Troubleshooting Guide––continued
Symptom Probable Cause/Corrective Action
Printing is too light––continued.
99
99
9 Ribbon cartridge is not fully
seated on carriage. Re-install
ribbon cartridge.
99
99
9 If the back copies of multipart
forms are too light, set normally-
hidden SI MODE parameter to
On.
Printing is smearing.
99
99
9 Push forms thickness indicator
towards front of printer.
99
99
9 Ribbon is tangled. Correct pro-
blem or replace ribbon cartridge.
99
99
9 Small piece of paper or debris
is lodged in front of printhead.
Remove the obstruction.
99
99
9 Paper is not taut between the
tractors or around the platen.
Reload paper.
Large portions of characters are
99
99
9 Ribbon is tangled. Correct pro-
not printing. blem or replace ribbon cartridge.