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Troubleshooting and Maintenance 132
MAINTENANCE
Difficulty with Operation
If you think there is a problem with the machine, make a copy first. If the copy looks good, the
problem is probably not the machine. Check the table below and follow the troubleshooting tips.
If you have any other problems, visit us at: http://solutions.brother.com
DIFFICULTY SUGGESTIONS
Printing and Receiving Faxes
Condensed Print and
Horizontal Streaks / Top and
Bottom of Sentences are Cut
Off
This can be caused by static or interference on the telephone line.
You can make a copy using the Copy function and see if the same
problem occurs. If the copy is also bad, call your Brother dealer for
service.
Poor Quality Print Make sure the Printer Driver matches the type of paper you are
using. (See Quality/Colour Tab, page 66) If you are using plain
paper, try using recommended special paper. (See Paper, page 156)
Don’t handle the paper until the ink is dry. Adjust the Vertical
Alignment. (See Print Quality Check, page 136)
Smudged Stain on the top
centre of the printed page.
If you are using the machine as a printer, change the paper thickness
to Thick in the Paper tab of the Print dialog box in the printer driver
setting. If you are copying or receiving a fax message, make sure the
thickness of paper you are using matches the specifications. (See
Paper Specifications, page 157)
Printing Too Dark or Too
Light
Make sure your ink cartridges are fresh and within their expiry
dates.
Cartridge expiry dates are printed on the package. Make sure the
Printer Driver matches the type of paper you are using. (See
Quality/Colour Tab, page 66) Try using recommended special
paper. (See Paper, page 156) The recommended environment for
the machine is between 20 °C to 33 °C.
Printing Appears Dirty or Ink
Seems to Run
Make sure you are using the recommended paper. (See Paper, page
156)
Don’t handle the paper until the ink is dry. The recommended
environment for the machine is between 20 °C to 33 °C.
White Lines in Text or
Graphics
Clean the print heads. (See Print Quality Check, page 136)
Stains Appear on the Reverse
Side or at the Bottom of the
Page
Make sure the Printer Platen is not dirty with ink mist. (See Regular
Maintenance, page 141)
Vertical Black Lines When
Receiving
The sender’s scanner may be dirty. Ask the sender to make a copy
to see if the problem is with the sending machine. Try receiving
from another fax machine. If the problem continues, call Brother or
your dealer for service.
Received colour fax prints
only in B & W.
Replace the colour ink cartridges that are empty or nearly empty,
and then ask the other party to send the colour fax again. (See
Replacing the Ink Cartridges, page 143)