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174 Authorized Send Installation and Configuration Guide for imageRUNNER Machines
6.5.3 SCAN TO FAX Notification Messages
This section explains the SCAN TO FAX notification messages, along with possible
causes and remedies.
Message Cause Remedy
Checking SMTP
Connection…
You are attempting to scan and
send a document via SMTP.
If the connection is OK, your
document is sent to the
specified destination.
Checking SMTP
Authentication…
You are attempting to scan and
send a document via SMTP, and
SMTP authentication is enabled.
You must enter the correct user
name and password to gain
access to the SMTP server.
6.5.4 SCAN TO FAX Error Messages
This section explains the SCAN TO FAX error messages, along with possible causes
and remedies.
Message Cause Remedy
Cannot connect to the
SMTP Server.
• Connection to the SMTP
server cannot be established.
• The connection has timed out
from the network socket
timeout setting in the
Configuration servlet.
Contact the System
Administrator to make sure that
the SMTP server is connected
to the network properly, and is
accepting connections.
Cannot Authenticate to
SMTP Server; Invalid
Credentials.
SMTP authentication is enabled,
and the SMTP authentication
credentials used are invalid.
• If you are not using public
credentials, make sure that
you enter the correct SMTP
authentication credentials on
the SMTP Authentication
Password pop-up screen.
• If you are using public
credentials, contact the
System Administrator to
verify the public credentials
configured in the
Configuration servlet. See
“Configuring Scan to Fax
Settings,” on p. 97.