Filter
Top Products
When Problems Occur
8-5
8
Troubleshooting
Documents cannot be received in memory.
Q Is there sufficient available memory?
A Erase unnecessary documents and documents with errors from memory to
increase the amount of available memory. (See "Printing and Erasing
Documents," on p. 3-11, and Chapter 5, "Using/Arranging Documents Stored in
an Inbox," in the Mail Box Guide.)
The quality of printed originals is uneven.
Q Is the platen glass of the sender's machine clean?
A Make a few copies using your machine. If the copies are not streaked, the
problem is in the sending party's machine. Contact the sender and ask them to
send the document again.
Documents cannot be received in Memory Boxes.
Q Did the sending party send to a stored memory box?
A Check the set subaddress and RX password, and contact the sending party
with this information. Documents can only be received in memory boxes if the
sender sends the documents with a matching subaddress and password. (See
"Sending with a Subaddress," on p. 3-33.)
Q Is there sufficient available memory?
A Erase unnecessary documents and documents with errors from memory to
increase the amount of available memory. (See "Printing and Erasing
Documents," on p. 3-11, and Chapter 5, "Using/Arranging Documents Stored in
an Inbox," in the Mail Box Guide.)
Other Situations
Transmissions are slow.
Q Are documents being sent at a high resolution?
A It is recommended that you send documents containing text only with a lower
resolution. (See "Resolution, Density, and Image Quality," on p. 2-2.)
Q Is ECM TX or ECM RX set to 'On'?
A Set ECM TX and ECM RX to 'Off'. (See "ECM Transmission," on p. 5-41, and
"ECM Reception," on p. 5-50.)