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Error Messages
8-9
8
Troubleshooting
# 001
Cause Paper or originals are jammed.
Remedy Place the document properly into the feeder or on the platen glass, and remove
any jammed paper or originals. (See Chapter 8, "Troubleshooting," in the
Reference Guide.)
# 003
Cause Communications that take longer than the preset time (64 minutes) caused the
error.
Remedy 1 Reduce the resolution or divide the document into two or more parts, and then
try sending the document again. (See "Resolution, Density, and Image Quality,"
on p. 2-2.)
Remedy 2 When receiving a document, ask the remote party to either reduce the
resolution at which the document is scanned, or divide the document into two or
more parts before sending it.
# 005
Cause 1 The other party did not answer within 35 seconds.
Remedy Confirm that the remote machine is able to communicate, and try again.
Cause 2 The receiving machine is not a G3 fax machine.
Remedy Check the type of fax machine that the recipient has.
# 009
Cause 1 There is no paper.
Remedy Load paper. (See Chapter 7, "Routine Maintenance," in the Reference Guide.)
Cause 2 The paper drawer is not correctly inserted into the machine.
Remedy Insert the paper drawer properly.
# 011
Cause The document that you are sending is not placed correctly.
Remedy Place the document properly into the feeder or on the platen glass, and try
sending again.