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124 Appendices
Problem The scanner does not support your USB interface.
Solution This product is not guaranteed to operate with all types of USB
interfaces. Contact your local authorized Canon dealer or service
representative for more information. (See p. 15.)
Problem The scanner does not support the USB cable.
Solution Use the USB cable provided with the scanner.
Problem The USB hub is not compatible with the scanner.
Solution Remove the USB hub.
The PC Does Not Recognize the Scanner
(Connecting via SCSI)
The following are possible causes of the PC failing to recognize the scanner.
Check each possible cause.
Problem The scanner is not connected correctly.
Solution Make sure that the scanner and the computer are correctly
connected. (See “Step 4. Connecting the Scanner to Your PC,” in
the Easy Start Guide.)
Problem The SCSI card is not correctly installed in the PC.
Solution Refer to the manual for the SCSI card and the computer and
install the SCSI card to the computer correctly.
Alternatively, check the following things, depending on your
operating system.
Windows XP
Click [Start] - [Control Panel] - [System] - [Hardware] - [Device
Manager], and make sure that no “x” or “!” symbol appears next
to the SCSI Controller entry. If either of these symbols appears,
refer to the instruction manual for the SCSI card and reconfigure
the SCSI card.
Windows Vista
Click [Start] - [Control Panel] - [System and Maintenance] -
[System] - [Device Manager], and make sure that no “x” or “!”
symbol appears next to the SCSI Controller entry. If either of
these symbols appears, refer to the instruction manual for the
SCSI card and reconfigure the SCSI card.