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Faxing Problems
13-17
Troubleshooting
13
Cannot send using ECM (Error Correction Mode).
Q Does the receiving fax machine support ECM?
A If the receiving fax machine does not support ECM, the document is sent in the normal mode without
error checking.
Errors occur frequently while sending.
Q Are the telephone lines in proper condition? Or do you have a good connection?
A Lower the transmission speed. (See “3.TX START SPEED,” on p. 15-6.)
Receiving Problems
Cannot receive a fax automatically.
Q Is the machine set to receive automatically?
A For the machine to receive faxes automatically, the receive mode must be set to <FaxOnly> mode,
<FaxTel> mode, or <AnsMode>. (See Chapter 7, “Receiving Faxes.”) If you have set <AnsMode>,
confirm that an answering machine is connected to the machine and that it is turned on with an
outgoing message properly recorded.
If you set <3. MAN/AUTO SWITCH> to <ON> in <FAX SETTINGS> of the Menu, the machine will
receive faxes automatically even when the receive mode is set to <Manual> mode. (See “4.MAN/
AUTO SWITCH,” on p. 15-10.)
Q Is the memory full?
A Wait for the machine to finish any fax or print jobs stored in the memory or delete them from the
memory. (See p. 11-2) Then ask the other party to resend the fax.
Q Did an error occur during reception?
A Print an ACTIVITY REPORT and check for an error. (See “Activity Report,” on p. 12-1.) You can also
check the RX REPORT when it is printed automatically. (See “Reception (RX) Report,” on p. 12-4.)
Q Is the telephone line connected properly?
A Make sure all line connections are secure. (See “Connecting the Telephone Line,” on p.2-8.)