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Error Codes
13-11
Troubleshooting
13
Error Codes
Errors in reports are recorded as error code numbers because there is not enough space to print a
detailed description of the error in the report. When errors are recorded in reports, note the error code
number, and check it against the table below to learn more about what caused the error and how to
remedy it.
Numbers Cause Action
#0001 There may be a document jam. Clear the jam.
#0003 A document longer than 30 cm is being
sent from the feeder.
Data is too large and taking too long to
send a document.
It’s taking too long to receive a page.
Divide the document into pages and resend from the platen
glass.
Reduce the scan resolution and resend.
Contact the other party and have them reduce the scan resolution
or split the document into segments and resend.
#0005 The other fax machine did not respond
within 35 seconds.
The other party may not be using a G3
fax machine.
Send the document again. Contact the other party and have them
check their fax machine. If you are making an overseas call, add
a pause to the number.
Check with the other party and send the document to a G3 fax
machine. If the other party does not have a G3 fax machine, try
sending your document using a transmission mode the other
party’s fax machine supports.
#0009 No paper is loaded in the cassette or the
cassette is not set properly.
Load paper in the cassette or set the cassette properly.
#0011 If you are polling a fax machine to receive
a document, the other party has not set
the document correctly on the machine.
Contact the other party and request that the document be set
correctly for polling on their machine.
#0012 The other fax machine has run out of
paper and its memory is full.
Contact the other party and tell them to refill the paper cassette.
#0018 The other fax did not respond to redialing.
The document was not sent because the
other fax machine was busy and did not
respond within 55 seconds.
Wait for a while and try again. If you still cannot send the
document, contact the other party and have them check if their
fax machine is turned on. If the line is busy, wait more and try
again.
#0022 The settings for the one-touch speed
dialing keys or coded speed dialing codes
you are using to dial the other party have
been deleted.
Reset the one-touch or coded speed dialing settings.
#0034 You sent a confidential document to
another fax machine, but it was rejected.
Contact the other party and confirm the settings of the other
party’s confidential mailbox.
#0037 The memory is full.
Print out the faxes received in the memory.
#0995 A waiting fax job has been canceled. Resend the fax if needed.