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Copying Problems
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Troubleshooting
13
Copying Problems
The machine will not make a copy.
Q Is the cartridge installed correctly?
A Make sure the cartridge is installed correctly. (See “Installing/Replacing the Toner Cartridge,” on
p.2-18.)
Q Is the sealing tape removed from the cartridge?
A Remove the sealing tape from the cartridge. (See “Installing/Replacing the Toner Cartridge,” on
p.2-18.)
Q Is the cassette inserted completely into the machine?
A Insert the cassette as far as it will go. (See “Loading Paper in the Cassette,” on p. 2-22.)
Q Did you connect the power cord to the machine just now?
A Wait for a while. After connecting the power cord, the machine cannot scan documents immediately.
Q Is the document loaded correctly?
A Remove the document, stack it if necessary, and load it in the ADF correctly. (See “Loading
Documents in the ADF,” on p. 6-3.)
A Make sure the ADF is closed.
If the documents have black streaks or appear dirty after you feed them in the ADF.
Q Are the scanning glass and rollers of the ADF clean?
A Clean the scanning glass and rollers of the ADF. (See “Cleaning the ADF Area,” on p. 14-2.)
NOTE
For additional troubleshooting, see “Print Quality Problems,” on p. 13-22.