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Faxing Problems
13-19
Troubleshooting
13
Q Is any toner left in the cartridge?
A Replace the cartridge with a new one. For more information, see “Installing/Replacing the Toner
Cartridge,” on p. 2-18.
A Select <KEEP PRINTING> in <TONER SUPPLY LOW> in <FAX SETTINGS> of the Menu. With this
setting, the machine will not store documents in the memory even if the toner has run out.
(See “2.TONER SUPPLY LOW,” on p. 15-11.)
Q Is the correct paper loaded in the cassette?
A Make sure paper is loaded in the cassette. For more information, see Chapter 4, “Paper Handling.”
A Load the correct paper size or change <PAPER SIZE> in <PAPER SETTINGS> of the Menu. For
more information see Chapter 4, “Paper Handling,” or Chapter 10, “Making Copies.”
Faxed images are blotched or uneven.
Q Are the telephone lines in proper condition? Or do you have a good connection?
A ECM (Error Correction Mode) for sending/receiving should eliminate such problems. However, if the
telephone lines are in poor condition, you may have to try again. Then call the sender to resend the
document.
Q Is the sending fax machine functioning properly?
A The sending fax machine usually determines the fax’s quality. Call the sender and have them make
sure the scanning glass of their fax machine is clean.
Cannot receive a fax using ECM (Error Correction Mode).
Q Does the sending fax machine support ECM?
A If the sending fax machine does not support ECM, the document is received in the normal mode
without error checking.
Errors occur frequently while receiving.
Q Is the sending fax machine functioning properly?
A Call the sender and have them check that their fax machine is functioning properly.