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Printing Problems
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Troubleshooting
13
Printing Problems
The Alarm indicator comes on.
Q Does the machine feed paper correctly, or is there paper in the cassette or multi-purpose feeder?
A Clear the paper jam, or load paper in the cassette or multi-purpose feeder. (For instructions on
clearing paper jam, see “Clearing Jams,” on p. 13-1. For instructions on loading paper, see “Loading
Paper,” on p. 4-3.)
A If the machine has no paper jam, or paper is loaded in the cassette or multi-purpose feeder, unplug
the machine and wait approx. 3 minutes to 5 minutes, then plug it in again. If the problem is fixed, the
Alarm indicator will turn off, and the LCD will return to the standby mode. If the Alarm indicator
remains flash, unplug the machine, and contact your local authorized Canon dealer or the Canon
help line.
Printout does not match paper size.
Q Is the paper stack loaded and aligned correctly in the cassette, or is paper loaded in the
multi-purpose feeder correctly?
A Make sure the paper is loaded and aligned correctly in the cassette or the paper is loaded correctly
in the multi-purpose feeder. (See “Loading Paper,” on p. 4-3.)
Q Is the appropriate paper size set through the operation panel?
A Specify the appropriate paper size in <PAPER SIZE> in <PAPER SETTINGS> of the Menu. (See
“Loading Paper in the Cassette,” on p.4-3.)