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211 LDAP Feature for the Remote Console Switch
What can I do if I cannot log
into the Remote Console
Switch using Active Directory
authentication? How do I
troubleshoot the issue?
Troubleshoot as follows:
• If no domain name is specified, the
local database is used. To login when
AD authentication isn't working, use
the default local admin account.
• Ensure that you have checked the
Enable Active Directory check box
(Remote Console Switch Software) or
the Use LDAP Authentication check
box (on-board web interface) on the
Remote Console Switch Active
Directory configuration page.
• Ensure that the DNS setting is correct
on the Remote Console Switch
Networking configuration page.
• Ensure Network Time Protocol is
enabled on at least one server specified
on the NTP panel.
• Ensure that you have uploaded the
Active Directory certificate from your
Active Directory root CA to the
Remote Console Switch.
• Check the Domain Controller SSL
certificates to ensure that they have not
expired.
• Ensure that your “Remote Console
Switch Name”, “Root Domain Name”,
and “Remote Console Switch Domain
Name” match your Active Directory
environment configuration.
• Ensure that you use the correct user
domain name during a login and not
the NetBIOS name.