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204 Troubleshooting
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Overview
This chapter describes the problems that you might encounter during
installation and use of PERC, and how to resolve them. Table 13-1 describes
general problems you might encounter.
Table 13-1. General Problems and Suggested Solutions
Problem Suggested Solution
Some operating systems do
not load in a computer with
a PERC 3 adapter.
Check the system basic input/output system
(BIOS) configuration for PCI interrupt
assignments. Make sure a unique interrupt is
assigned for PERC 3. Initialize the logical drive
before installing the operating system.
One of the hard drive in the
array fails often.
Check the drive error counts.
Format the drive.
Rebuild the drive.
If the drive continues to fail, replace the drive
with another drive with the same capacity.
Also, check the SCSI cables.
Pressed <Ctrl> <M> and
tried to make a new
configuration. The system
hangs when scanning
devices.
Check the drives IDs on each channel to make
sure each device has a different ID.
Check the termination. The device at the end of
the channel must be terminated.
Replace the drive cable.
Multiple drives connected to
PERC 3 using the same
power supply. There is a
problem spinning the drives
all at once.
Set the drives to spin on command. This will
allow PERC 3 to spin two devices
simultaneously.
Pressing <Ctrl> <M> does
not display a menu.
These utilities require a color monitor.
At system power-up with the
PERC 3 installed, the PERC
3 BIOS banner display is
garbled or does not appear at
all.
PERC 3 cache memory may be defective or
missing.
Cannot flash or update the
EEPROM.
Contact Dell™ support.