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232 Appendix B: Warranties and Return Policy
www.dell.com | support.dell.com
Damage due to shipping the products to you is covered under this limited
warranty. Otherwise, this limited warranty does not cover damage due to
external causes, including accident, abuse, misuse, problems with electrical
power, servicing not authorized by Dell, usage not in accordance with
product instructions, failure to perform required preventive maintenance,
and problems caused by use of parts and components not supplied by Dell.
This limited warranty does not cover any items that are in one or more of
the following categories: software; external devices (except as specifically
noted); accessories or parts added to a Dell system after the system is
shipped from Dell; accessories or parts added to a Dell system through
Dell’s system integration department; accessories or parts that are not
installed in the Dell factory; or Dell Software and Peripherals products.
Monitors, keyboards, and mice that are Dell-branded or that are included
on Dell’s standard price list are covered under this limited warranty; all
other monitors, keyboards, and mice (including those sold through the Dell
Software and Peripherals program) are not covered. Batteries for portable
computers are covered only during the initial one-year period of this limited
warranty.
Limited Warranty Coverage During Year One
During the one-year period beginning on the invoice date, Dell will repair or
replace products covered under this limited warranty that are returned to
Dell’s facility. To request warranty service, you must contact Dell’s
Customer Technical Support within the warranty period. To request
warranty service, you must contact Dell’s Customer Technical Support
within the warranty period. If warranty service is required, Dell will issue a
Return Material Authorization Number. You must ship the products back to
Dell in their original or equivalent packaging, prepay shipping charges, and
insure the shipment or accept the risk of loss or damage during shipment.
Dell will ship the repaired or replacement products to you freight prepaid if
you use an address in Canada, where applicable. Shipments to other
locations will be made freight collect.
Before you ship the product(s) to Dell, back up the data on the hard drive(s)
and any other storage device(s) in the product(s). Remove any removable
media, such as diskettes, CDs, or PC Cards. Dell does not accept liability
for lost data or software.