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234 Appendix B: Warranties and Return Policy
www.dell.com | support.dell.com
"Total Satisfaction" Return Policy (U.S. Only)
If you are an end-user customer who bought new products directly from a
Dell company, you may return them to Dell within 30 days of the date of
invoice for a refund or credit of the product purchase price. If you are an
end-user customer who bought reconditioned or refurbished products from
a Dell company, you may return them to Dell within 14 days of the date of
invoice for a refund or credit of the product purchase price. In either case,
the refund or credit will not include any shipping and handling charges
shown on your invoice. If you are an organization that bought the products
under a written agreement with Dell, the agreement may contain different
terms for the return of products than specified by this policy.
To return products, you must contact Dell Customer Service to receive a
Credit Return Authorization Number. To expedite the processing of your
refund or credit, Dell expects you to return the products to Dell in their
original packaging within five days of the date that Dell issues the Credit
Return Authorization Number. You must also prepay shipping charges and
insure the shipment or accept the risk of loss or damage during shipment.
You may return software for refund or credit only if the sealed package
containing the diskette(s) or CD(s) is unopened. Returned products must
be in as-new condition, and all of the manuals, diskette(s), CD(s), power
cables, and other items included with a product must be returned with it.
For customers who want to return, for refund or credit only, either
applications software or an operating system that has been installed by Dell,
the whole system must be returned, along with any media and
documentation that may have been included in the original shipment.
This "Total Satisfaction" Return Policy does not apply to Dell Software and
Peripherals products, which may be returned under Dell Software and
Peripherals's then-current return policy. The "Total Satisfaction" Return
Policy also does not apply to Dell | EMC storage products.