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Appendix B: Warranties and Return Policy 217
This limited warranty does not cover any items that are in one or more of
the following categories: software; external devices (except as specifically
noted); accessories or parts added to a Dell system after the system is
shipped from Dell; accessories or parts added to a Dell system through
Dell's system integration department; accessories or parts that are not
installed in the Dell factory; or Dell Software and Peripherals products.
Monitors, keyboards, and mice that are Dell-branded or that are included
on Dell's standard price list are covered under this warranty; all other
monitors, keyboards, and mice (including those sold through the Dell
Software and Peripherals program) are not covered. Batteries for portable
computers are covered only during the initial one-year period of this limited
warranty.
Limited Warranty Coverage During Year One
NOTE: Before you ship
the product(s) to Dell,
back up the data on the
hard drive(s) and any
other storage device(s) in
the product(s). Remove
any removable media,
such as diskettes, CDs, or
PC Cards. Dell does not
accept liability for lost
data or software.
During the one-year period beginning on the invoice date, Dell will repair or
replace products covered under this limited warranty that are returned to
Dell's facility. To request warranty service, you must contact Dell’s
Customer Technical Support within the warranty period. If warranty service
is required, Dell will issue a Return Material Authorization Number. You
must ship the products back to Dell in their original or equivalent
packaging, prepay shipping charges, and insure the shipment or accept the
risk of loss or damage during shipment. Dell will ship the repaired or
replacement products to you freight prepaid if you use an address in the
continental U.S., where applicable. Shipments to other locations will be
made freight collect.
Dell owns all parts removed from repaired products. Dell uses new and
reconditioned parts made by various manufacturers in performing warranty
repairs and building replacement products. If Dell repairs or replaces a
product, its warranty term is not extended.