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ESTRICTED USE ONLY Fargo Electronics, Inc.
Persona C10/M10 ID Card Printer Service Manual (Rev. 4.0)
3
Table of Contents
Introduction ___________________________________________________________________ 7
How to use the manual__________________________________________________________ 7
Safety Messages (review carefully)________________________________________________ 8
Section 1: Specifications _________________________________________________________ 9
Safety Messages (review carefully)________________________________________________ 9
Technical Specifications _______________________________________________________ 10
Functional Specifications_______________________________________________________ 12
Printer Components: Buttons, Hoppers and Cover_________________________________ 12
Printer Components: Ribbons and Cards ________________________________________ 14
Section 2: Setup and Installation_________________________________________________ 16
Safety Messages (review carefully)_______________________________________________ 16
Introduction _________________________________________________________________ 17
Choosing a Good Location ___________________________________________________ 17
About Moisture Condensation_________________________________________________ 17
Unpacking and Inspection ____________________________________________________ 17
Connecting the Printer to the Computer ___________________________________________ 18
Installing the Windows Printer Driver_____________________________________________ 19
Installing the Printer Driver from the Software Installation CD _______________________ 20
Installing Printer Driver Updates_______________________________________________ 22
Downloading Printer Driver files ______________________________________________ 22
Installing the 32-Bit Print Spooler for Windows 95/98______________________________ 23
Loading Ribbon Into The Printer_________________________________________________ 26
Loading Cards into the Printer_________________________________________________ 31
Powering-up the Printer________________________________________________________ 34
Applying Power ____________________________________________________________ 34
Printing a Self Test _________________________________________________________ 36
Section 3: Troubleshooting the Printer____________________________________________ 37
Resolving problems with General Printer Operation________________________________ 37
Resolving problems with the flashing Online LED light_____________________________ 38
Resolving problems with the flashing On/Cancel LED light _________________________ 39
Resolving problems with Windows 95/98 printing capabilities _______________________ 39
Resolving problems with Ribbon winding and printing _____________________________ 40
Resolving problems with the Card Jams _________________________________________ 41
Resolving problems with the Ribbon Jams _______________________________________ 42
Resolving problems (related to the Printer stopping or making strange sounds) __________ 43
Resolving problems with Ribbon winding and printing _____________________________ 44
Resolving problems with torn or broken Ribbons __________________________________ 45
Resolving problems with streaks in Prints________________________________________ 46
Resolving problems with Print blotches or small voids______________________________ 46
Resolving problems with pixelated Photos on ID cards _____________________________ 47
Resolving problems with card feeding and Online LED blinking______________________ 48
Section 4: Printer Driver Setup__________________________________________________ 49
Safety Messages (review carefully)_______________________________________________ 49
Installing the Printer Driver _____________________________________________________ 50
Using the Color ID Card II Printer Advanced Document Settings _______________________ 51
Selecting Paper/Output ________________________________________________________ 52