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Persona C10/M10 ID Card Printer Service Manual (Rev. 4.0)
48
Resolving problems with card feeding and Online LED blinking
Symptoms: The Printer starts to make noise like everything is fine, but no card feeds.
Step Procedure
1 a. Be sure the cards are inserted all the way into the Printer and that you
haven’t inserted more than 50 standard sized cards. You are trying to feed a
card that is too thick.
b. Be sure the cards you are using fall within the .010 to .040 (.254mm to
1.0mm) accepted card thickness range.
c. The gray card Feed Rollers are extremely dirty. Clean these Rollers
according to the directions in Chapter 5, Section VIII.
2 a. Be sure the top card is not sticking to the one below it. Manually separate the
cards if you suspect they are sticking to one another.
b. If separating cards, remember not to touch the surface of the card where you
intend to print, since dirt or oil from the hands will impair print quality. The
printing gets cut off or is not centered on the card.
3 Check that the correct card size is selected in the Printer Driver setup. Improper
card size settings will always send the image to the wrong area of the card. Two
or more cards feed at the same time.
4 a. Be sure the cards you are using are not sticking together.
b. Manually separate the cards if you suspect they are sticking to one another.
c. If separating cards, remember not to touch the surface of the card where you
intend to print, since dirt or oil from the hands will impair print quality.