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ESTRICTED USE ONLY Fargo Electronics, Inc.
Persona C10/M10 ID Card Printer Service Manual (Rev. 4.0)
43
Resolving problems (related to the Printer stopping or making
strange sounds)
Symptoms: Printer makes strange sounds or stops printing and the on-line LED light is
flashing.
Step Procedure
1
Symptom: If the dye-sublimation Ribbon is sticking to the card, check to see
that you are using a card with a polished PVC finish.
A card with a dull or sticky finish can cause the Ribbon to stick to its surface
causing the Ribbon to jam or even break See Card.
2
Symptom: If you are using an acceptable video imaging card stock and the
Ribbon is still consistently being jammed down into the drive Roller, you may
need to reposition the Headlift Assembly.
a. To do this, open the Printer’s Top Cover (do not open the Printhead
Assembly).
b. With the Printer powered ON, push down both the On/Cancel and the on-line
buttons at the same time.
c. You should then hear the Headlift Assembly rotate and realign itself.
3 Review the proper procedures for clearing Ribbon and card jams.