GCC Printers Elite 12ppm Printer User Manual


 
10-4
Paper Jam Checklist
Did you remove all the packing from inside the printer when you set it up?
Is the paper flat and dry?
Have you removed the stack of paper and fanned it to make sure that pages are free to
move?
Are the paper’s edges flush?
Is the paper under the brackets in the paper tray?
Is there too much paper in the paper tray? The 250-sheet limit for the standard paper
tray is for 20 lb. (75 g/m
2
) sheets.
Are you using the Multipurpose feeder and the rear output for heavy sheets and
envelopes?
Are the paper length and width guides in the paper tray correctly adjusted?
Is the paper width guide in the paper tray next to (but not tight against) the paper?
Is the paper in the tray the same size as in the Page Setup dialog box of your applica-
tion?
Have you removed all traces of paper from previous jams?
Is the paper path free from any obvious obstructions?
Other printer problems
Some problems with printing can really be problems with applications. Typical application
problems include:
A graphic appears on my screen, but when I print only the text shows (Try copying
the graphic to a separate page and print that page only).
The quality of fonts is very poor (usually a problem with Macintoshes that only have
screen fonts installed; install the printer fonts).
The computer crashes when I print a document (try printing another document from
that application; if this prints successfully, this probably means that the original
document is corrupt).
You may have problems related to printer or system setup:
The printer is not listed as available (the printer may not be on line, the printer soft-
ware is not installed correctly, or any network connection to the printer may be
having problems).