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10-4
Paper Jam Checklist
• Did you remove all the packing from inside the printer when you set it up?
• Is the paper flat and dry?
• Have you removed the stack of paper and fanned it to make sure that pages are free to
move?
• Are the paper’s edges flush?
• Is the paper under the brackets in the paper tray?
• Is there too much paper in the paper tray? The 250-sheet limit for the standard paper
tray is for 20 lb. (75 g/m
2
) sheets.
• Are you using the Multipurpose feeder and the rear output for heavy sheets and
envelopes?
• Are the paper length and width guides in the paper tray correctly adjusted?
• Is the paper width guide in the paper tray next to (but not tight against) the paper?
• Is the paper in the tray the same size as in the Page Setup dialog box of your applica-
tion?
• Have you removed all traces of paper from previous jams?
• Is the paper path free from any obvious obstructions?
Other printer problems
Some problems with printing can really be problems with applications. Typical application
problems include:
• A graphic appears on my screen, but when I print only the text shows (Try copying
the graphic to a separate page and print that page only).
• The quality of fonts is very poor (usually a problem with Macintoshes that only have
screen fonts installed; install the printer fonts).
• The computer crashes when I print a document (try printing another document from
that application; if this prints successfully, this probably means that the original
document is corrupt).
You may have problems related to printer or system setup:
• The printer is not listed as available (the printer may not be on line, the printer soft-
ware is not installed correctly, or any network connection to the printer may be
having problems).