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• Toner distributed unevenly – remove the cartridge and rock it
back and forth a few times
• Toner cartridge is damaged – replace toner cartridge
The entire page is black or partially black:
• Toner cartridge is damaged – replace toner cartridge
• Mechanical malfunction – call for service
The entire page is blank:
• The toner cartridge seal is still in place – remove the
cartridge and remove the seal
• Multiple sheets were fed – fan the paper in the cassette
• The toner cartridge is low on toner – replace toner cartridge
• The toner cartridge is damaged – replace the toner cartridge
• Mechanical malfunction – call for service
Print rubs off or smears:
• Moisture in paper – load fresh, dry paper
• Paper doesn’t meet specification – use recommended paper
• The printer access door isn’t fully closed – make sure it’s fully
closed and latched
If your problem wasn’t covered by these examples, or the solutions don’t
solve your problem, contact GCC Technical Support.
Solving problems by turning the printer off and on again
Sometimes you make changes at the printer’s control panel and these changes appear to
have no effect. Some changes do not take effect until you’ve cycled the printer — that is,
turned it off and on again.
At other times, you can make changes with WebAdmin or the NEST tool, and these require
that you cycle the printer.
Data sent to printer
Press the ON-LINE button to
take the does not print, but
printer off-line, then press the
FORM FEED DATA PRESENT
button to eject the final page or
send the message appears.
Form feed code (decimal
character 12). Last page of
Press the ON-LINE button to
take the does not print, but
printer off-line, then press the
FORM FEED DATA PRESENT
button to eject the final page or
send the message appears.
Form feed code (decimal
Data sent to printer
Press the ON-LINE button to
take the does not print, but
printer off-line, then press the
FORM FEED DATA PRESENT
button to eject the final page or
send the message appears.
Form feed code (decimal
character 12). Last page of
Press the ON-LINE button to
take the does not print, but
printer off-line, then press the
FORM FEED DATA PRESENT
button to eject the final page or
send the message appears.
Form feed code (decimal
Data sent to printer
Press the ON-LINE button to
take the does not print, but
printer off-line, then press the
FORM FEED DATA PRESENT
button to eject the final page or
send the message appears.
Form feed code (decimal
character 12). Last page of
Press the ON-LINE button to
take the does not print, but
printer off-line, then press the
FORM FEED DATA PRESENT
button to eject the final page or
send the message appears.
Form feed code (decimal