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• Restart the printer. Print the document again.
• If Background Printing is on, turn it off; try printing the document again.
• Reinstall the printer software following the instructions in the Macintosh section of
this CD-ROM.
• Print a different document from the same application. If one document from an
application causes a crash while others do not, the document may be corrupt. Replace
the document.
• Remove (or disable) INITs (Extensions), temporary files, and non-System software
files (such as a Preferences file or a Defaults file) from the System Folder.
• Print from a different application; if all documents from a particular application cause
crashes, replace the application, along with any application-specific Default and
Preferences files. Refer to the application’s documentation for more information. If
documents from different applications cause crashes, you may need to replace your
System and Finder files. Refer to Apple’s documentation for more information.
■ Macintosh font problems
If the fonts printed on the Elite 12ppm appear to be low-quality screen fonts rather than
high-quality resident fonts:
• Make sure that the Elite 12ppm Screen Fonts are in the appropriate location in the
System Folder. Note that with the Font Substitution option off, only screen fonts for
which there are corresponding resident fonts print at high quality. (An exception to
this is if you have TrueType or Type 1 high-quality (printer) fonts installed on your
Macintosh.) With Font Substitution on, some screen fonts will have high-quality
fonts substituted for them, even if there is no corresponding high-quality font. (For
example, Times will be substituted for New York, Helvetica for Geneva, and Courier
for Monaco.)
• If you are using a nonresident font that is downloaded from your computer, make
sure the font file to be downloaded is either in the Fonts folder (System 7.1 or later),
the Extensions folder (System 7.0.x), or the System Folder (System 6.0.x) of the
startup disk; the printer’s RAM; or the printer’s internal hard disk. As you print, a
message appears on the screen of your Macintosh indicating which fonts are being
downloaded.
• Some applications have an option called Fractional Character Widths. In some
applications, if this option is enabled, Font Substitution has no effect.