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Service and Support
You can contact GCC for technical assistance in several ways.
• Technical Support phones: 781-276-8620.
• Fax: 781-275-1115.
• GCC’s World Wide Web site: www.gcctech.com
• Internet email: support@gcctech.com
• CompuServe: GO MACBVEN, DL2.
• CompuServe email: GCCTech@compuserve.com.
GCC’s World Wide Web site
GCC’s Web site offers a wealth of information. The full manual for the Elite 12ppm series
of printers is here, along with technical bulletins that deal with any problems that arise over
the life of your printer. Check www.gcctech.com to see if your problem has a solution.
Dealer and Service Center support
GCC offers worldwide services from its dealers and service centers. Dealers and service
centers are supported by training, technical documentation, and technical support.
Extended warranties
GCC offers extended warranty programs for all its products. These extend the limited
warranty and cover all parts of the printer (except consumables, like the toner cartridge).
You can purchase an extended warranty during the limited warranty period, and renew it
year after year.
Software upgrades
You can download software upgrades from GCC’s web site or from its section on
CompuServe.
Transporting your printer
Full instructions on packing the printer for transport are on page 10-2 in this section.
Always remove the toner cartridge from the printer before transporting it.
Consumables, accessories, and upgrades
You can purchase consumables such as toner cartridges, accessories, and upgrades from
GCC dealers or direct from GCC itself, by calling 800-422-7777 (U.S. only). A list of
consumables and accessories is in appendix I.