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2. Gently pull the jammed paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and
wheels for torn pieces of paper that might remain inside the printer.
If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur.
3. Close the document feeder cover, pressing down firmly until it snaps into place.
Clear a print carriage jam
Resolve a print carriage jam. Use an HP online troubleshooting wizard
If something is blocking the print carriage or it does not move
easily, get step-by-step instructions.
NOTE: The HP online troubleshooting wizards may not be available in all languages.
Read general instructions in the Help for clearing a print carriage jams
1. Remove any objects, such as paper, that are blocking the print carriage.
NOTE: Do not use any tools or other devices to remove jammed paper. Always use caution
when removing jammed paper from inside the printer
2. To get help from the print display, touch Help from the Home screen. Touch the directional
button to navigate through help topics, touch Troubleshoot and Support, and then touch Clear
Carriage Jam.
Learn how to avoid paper jams
To help avoid paper jams, follow these guidelines.
●
Remove printed papers from the output tray frequently.
●
Make sure that you are printing with paper that is not wrinkled, folded, or damaged.
●
Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag.
●
Do not use paper that is too thick or too thin for the printer.
●
Make sure that the trays are loaded correctly and are not too full. For more information, see
Load media on page 11.
96 Chapter 9 Solve a problem ENWW