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If the printer shares the same phone line with a DSL service, the DSL modem might not be
grounded correctly. If the DSL modem is not grounded correctly, it can create noise on the
phone line. Phone lines with poor sound quality (noise) can cause faxing problems. You can
check the sound quality of the phone line by plugging a phone into the telephone wall jack and
listening for static or other noise. If you hear noise, turn off your DSL modem and completely
remove power for at least 15 minutes. Turn the DSL modem back on and listen to the dial tone
again.
NOTE: You might notice static on the phone line again in the future. If the printer stops sending
and receiving faxes, repeat this process.
If the phone line is still noisy, contact your telephone company. For information on turning your
DSL modem off, contact your DSL provider for support.
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If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord
connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the
printer directly to the telephone wall jack.
The printer cannot receive faxes, but can send faxes
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If you are not using a distinctive ring service, check to make sure that the Distinctive Ring
feature on the printer is set to All Rings. For more information, see
Change the answer ring
pattern for distinctive ring on page 63.
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If Auto Answer is set to Off, you need to receive faxes manually; otherwise, the printer cannot
receive the fax. For information on receiving faxes manually, see
Receive a fax manually
on page 53.
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If you have a voice mail service at the same phone number you use for fax calls, you must
receive faxes manually, not automatically. This means that you must be available to respond in
person to incoming fax calls. Learn more about setting up the printer when you have a voice mail
service,
click here to go online for more information. For information on receiving faxes
manually, see
Receive a fax manually on page 53.
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If you have a computer dial-up modem on the same phone line with the printer, check to make
sure that the software that came with your modem is not set to receive faxes automatically.
Modems that are set up to receive faxes automatically take over the phone line to receive all
incoming faxes, which prevents the printer from receiving fax calls.
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If you have an answering machine on the same phone line with the printer, you might have one
of the following problems:
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Your answering machine might not be set up correctly with the printer.
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Your outgoing message might be too long or too loud to allow the printer to detect fax
tones, and the sending fax machine might disconnect.
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Your answering machine might not have enough quiet time after your outgoing message to
allow the printer to detect fax tones. This problem is most common with digital answering
machines.
The following actions might help solve these problems:
ENWW Fax issues 117