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Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.
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Do not place too much paper in the document feeder tray. For information on the maximum
number of sheets allowed in the document feeder, see
Specifications on page 128.
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Do not combine different paper types and paper sizes in the input tray; the entire stack of paper
in the input tray must be the same size and type.
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Adjust the paper-width guides in the input tray to fit snugly against all paper. Make sure the
paper-width guides do not bend the paper in the input tray.
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Do not force paper too far inside the input tray.
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If you are printing on both sides of a page, do not print highly saturated images on light weight
paper.
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Use paper types that are recommended for the printer. For more information, see
Paper basics
on page 8.
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If the printer is about to run out of paper, allow the printer to run out of paper first, and then add
paper. Do not load paper when the printer is printing.
Solve paper-feed problems
What kind of problem are you having?
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Paper is not picked up from a tray
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Make sure paper is loaded in the tray. For more information, see
Load media on page 11.
Fan the paper before loading.
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Make sure the paper-width guides are set to the correct markings in the tray for the paper
size you are loading. Also make sure the paper guides are snug, but not tight, against the
stack.
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Make sure paper in the tray is not curled. Uncurl paper by bending it in the opposite
direction of the curl.
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Pages are skewing
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Make sure the paper loaded in the input tray is aligned to the paper-width guides. If
needed, pull out the input tray from the printer and reload the paper correctly, making sure
that the paper guides are aligned correctly.
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Load paper into the printer only when it is not printing.
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Multiple pages are being picked up
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Make sure the paper-width guides are set to the correct markings in the tray for the paper
size you are loading. Also make sure the paper-width guides are snug, but not tight, against
the stack.
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Make sure the tray is not overloaded with paper.
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Use HP paper for optimum performance and efficiency.
ENWW Jams and paper-feed issues 97