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Printing issues
What do you want to do?
Fix problems with page not printing (unable to print)
HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue
automatically.
Troubleshoot problems with print
jobs not printing.
Use an HP online troubleshooting wizard
Get step-by-step instructions if the printer is not responding or printing.
NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be
available in all languages.
Read general instructions in the Help for unable to print issues
Resolve print issues
NOTE: Make sure that the printer is turned on and that there is paper in the tray. If you are still
unable to print, try the following in order:
1. Check for error messages from the printer display and resolve them by following the onscreen
instructions.
2. If your computer is connected to the printer with a USB cable, disconnect and reconnect the
USB cable. If your computer is connected to the printer with a wireless connection, confirm that
the connection is working.
3. Verify that the printer is not paused or offline.
To verify that the printer is not paused or offline
a. Depending on your operating system, do one of the following:
●
Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to
open the Charms bar, click the Settings icon, click or tap Control Panel, and then click
or tap View devices and printers.
●
Windows 7: From the Windows Start menu, click Devices and Printers.
●
Windows Vista: From the Windows Start menu, click Control Panel, and then click
Printers.
●
Windows XP: From the Windows Start menu, click Control Panel, and then click
Printers and Faxes.
b. Either double-click the icon for your printer or right-click the icon for your printer and select
See what’s printing to open the print queue.
c. On the Printer menu, make sure there are no check marks next to Pause Printing or Use
Printer Offline.
d. If you made any changes, try to print again.
100 Chapter 9 Solve a problem ENWW