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Network and connection issues
What do you want to do?
Fix wireless connection
Choose one of the following troubleshooting options.
HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue
automatically.
Use an HP online
troubleshooting wizard
●
Troubleshoot your wireless problem, whether your printer has never been connected or
it was connected and is no longer working.
●
Troubleshoot a firewall or antivirus issue, if you suspect that it is preventing your
computer from connecting to the printer.
NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be
available in all languages.
Read general instructions in the Help for wireless troubleshooting
Check the network configuration or print the wireless test report to assist in diagnosing network
connection issues.
1.
From the Home screen, touch
(Wireless) and then touch (Settings).
2. Touch Print Reports. and then touch Display Network Configuration or Print Wireless Test
Report.
Find network settings for wireless connection
Choose one of the following troubleshooting options.
HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that can tell you the network name
(SSID) and password (network key).
Use an HP online troubleshooting
wizard
Learn how to find your network name (SSID) and wireless password.
NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be
available in all languages.
Fix Wi-Fi Direct connection
Use an HP online troubleshooting wizard Troubleshoot your Wi-Fi Direct problem or learn how to configure Wi-Fi Direct.
NOTE: The HP online troubleshooting wizards may not be available in all languages.
Read general instructions in the Help for Wi-Fi Direct troubleshooting
1. Check the printer to confirm that Wi-Fi Direct is turned on:
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